HML Hawksworth Responsibilities
Please select the
following link for an overview of HML’s responsibilities: HML
Security office holds keys to many of the apartments in Ice Wharf. Owners
/Residents authorise Security to give out these keys to visitors, agents
and contractors on an ad hoc basis. Security also use these keys to
attend any emergencies.
The Ice Wharf
Directors in conjunction with the Serjeant, who are responsible for
onsite security, have reviewed this key holding service, with a view to
making it more secure. In order to complete this
work and to ensure that we all continue to benefit from the various
additional duties our Security team provide for us, we need your full
cooperation with the following 3 actions:
To establish a database of Owners/Residents and their contact
details. This database will be separate to details held by the managing
agents HML Group. Security will then use this database to contact
Owners/Residents as and when required. This database has been partially
completed, but to be sure we have all the required details, please
complete the attached form. If and when a resident/tenant changes, Owners should
update Security accordingly.
(Please find enclosed a Privacy Notice to clarify how this
information will be used)
Many Owners and Residents have already given keys to the
Security office to facilitate entry to apartments. We understand this facility has been
incredibly useful, however we need to put in place a formal permission
for releasing keys. The Directors have instructed the Security team not
to hand out keys unless given written
permission (email or note) by the relevant Owner/Resident, as detailed in
the above database. A phone call
will not suffice as it cannot be verified or recorded by Security. Your
permission to hold keys can also be given using the attached form. Any Owners /Residents who have not
already given keys to security are welcome to do so.
Currently couriers leave parcels delivered t0
Owners/Residents at the Security office, this is another very useful
service provided to many of Owners/Residents. The Security team sign for
these deliveries, but it must be made clear that they cannot accept any
liability. The Directors ask that it you wish the Security team to
continue accepting deliveries on your behalf that you give your
acceptance that any risk remains yours, again using the attached form.
you complete the required form when moving in/changing tenants and let have HML
have the completed and singed form.
Bicycle Parking & Registration Scheme
There is in the
lease no right to park bicycles in the garage.
All bikes parked in
an Ice Wharf bike parking space must be registered. This ensures we can
control the number of bikes and avoid having non residents store their
bikes at Ice Wharf, as has happened in the past.
There is a
contribution of £1 per week (£52 per annum) payable in advance for your
own numbered push bike parking space. This covers the administration of
the tag scheme as well as a contribution to the car park service
charges. Refunds will be given if
you cancel your registration at any point during the year (one month’s
notice required). Registered bikes are issued with a metal tag to be
attached to the bike. The colour of the tag will change on a yearly
basis, allowing us to monitor who has registered their bike and paid and
for which year.
The scheme became operational
on 1 July 2011. Please contact the Residents’ Association for a bike
parking license by email or through the mailbox in the 300 building with
details of your name, flat and the number of bikes.
Owners of parking
spaces who choose to park their bicycles in their own parking space will
be exempt from the registration and fees. Unregistered bikes on the
estate not parked in own parking spaces will be removed.
You will be
contacted to let you know that space has been allocated to you. You will
then be asked to make payment within a specified time and once payment
has been received you will be provided with your registration tag to
display on your bicycle.
Stone throwing from the Canal
In the past several residents were affected by
stone throwing from youths at Tiber Gardens, across the canal. This has not happened in the past few
years, particularly since security cameras overlooking the canals were
installed at King’s Place.
Should this happen again, please report the
incidence to the police, as soon as it happens. If possible, residents
should take evidence by taking pictures.
Also please report this to Kings Place
Security on tel. 020 7278 5863. Kings Place have also been affected by
stone throwing and have powerful security cameras they can use to capture
Unwanted Noise from
experience any noise or antisocial behaviour please call the out of hours
response line on 020 7527 7272 and follow the guidance for options or e
mail using the following link: www.islington.gov.uk/reportasb
available to attend and witness the problem if you call in during the
Sunday to Thursday nights from 4pm to
Friday and Saturday nights from 5pm to 4am.
Please call the above number in the event of any
intrusive noise to your home. Please note that to help us be effective at
resolving on-going noise problems it is usually necessary for officers to
visit you briefly in your home to make an assessment of
the level of intrusion you are experiencing. An external assessment is
generally not useful in establishing a noise nuisance.
There is also a daytime weekend service
available via the following link:
07:00 – 16:00 Saturday and Sunday for noise calls.
Please call as soon as the noise becomes apparent to
you. In addition please ask for the officers to visit you at home to
witness the noise from your perspective. I have to inform you that if you
decline a visit your call will be treated as low priority as officer will
always go to residents that want a visit first.
The reason for this advice is they operate on a
strictly "first come - first served" basis so there may be a
delay before they can get back to you. In order to
progress matters, should the noise recur after any visits or on other
nights, please call the response line again, this will help us to
establish that the noise you are reporting is a recurring issue which
strengthens the position.
For daytime enquiries regarding noise please call the ASB
Hotline on 020 7527 7272 and follow the guidance for options.